1. Introduction Welcome to Twinsecret.co.uk. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.
2. Who We Are Twinsecret.co.uk is the trading name of TWIN SECRET LTD.
Company Number: NI724662
Registered Office: 353 Monaghan Road, Middletown, Armagh, Northern Ireland, BT60 4JQ.
For the purpose of the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR), we are the data controller.
3. The Data We Collect We use WooCommerce and WordPress to process your orders. We may collect, use, store, and transfer different kinds of personal data about you which we have grouped together as follows:
Identity Data: First name, last name, username.
Contact Data: Billing address, delivery address, email address, and telephone numbers.
Financial Data: Payment card details (processed securely via our third-party payment processors; we do not store full card details locally).
Transaction Data: Details about payments to and from you and other details of products you have purchased from us.
Technical Data: IP address, browser type and version, time zone setting, and operating system (collected via standard server logs and analytics).
4. How We Use Your Data We will only use your personal data when the law allows us to. Most commonly, we use your personal data in the following circumstances:
To perform the contract: Processing and delivering your order.
To comply with a legal obligation: Keeping records for tax/HMRC purposes.
Legitimate Interests: Using analytics to improve our website and customer experience.
5. Data Security We have put in place appropriate security measures (including SSL encryption) to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. Our site is built on WordPress and Elementor, and we maintain regular updates to ensure security patches are applied.
6. Third-Party Sharing We may share your data with:
Service Providers: Courier companies (to deliver your goods) and Payment Gateways (to process payments).
Professional Advisers: Accountants, lawyers, insurers.
Regulators: HM Revenue & Customs and other authorities.
7. Your Rights Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to access, correct, erase, or object to the processing of your data. To exercise any of these rights, please contact us at hello@twinsecret.co.uk.
